Help centre
Frequently asked questions
Short answers to the questions we receive most.
12 of 12 questions
Can I buy Ameen Pharma products directly from this website?
No. This site introduces the company and its pharmaceutical portfolio; it does not sell medicines. Our products are available in pharmacies through our authorised distributor network, and prescription medicines are dispensed against a physician's prescription only.
How do I obtain the package leaflet for a specific product?
Each product page includes a button to view the package leaflet and print or save it as a PDF, alongside a full information card covering composition, indications and storage conditions. The leaflet enclosed in the pack remains the officially approved reference.
How do I know whether a product needs a prescription?
Every product card carries a clear marker showing whether it is prescription-only or available without one, and you can filter the portfolio by that criterion. The final decision, in every case, rests with a physician or pharmacist.
How should the products be stored in a pharmacy or at home?
Storage conditions are stated on each product card and in its leaflet; most are kept below 25 °C, away from light and moisture. Do not use any product whose colour, odour or consistency has changed, even if it is within its expiry date.
How can I become a distributor for Ameen Pharma?
Please get in touch through the Contact form, selecting the “Distribution & partnerships” subject, and mention your geographic coverage, prior experience and storage capacity. Our sales team will follow up with you.
Do you offer contract manufacturing?
Yes. We evaluate contract-manufacturing requests within our available dosage forms. Contact us with the formulation details and required volumes so we can assess technical feasibility.
Do you export outside Syria?
We assess export requests according to each country's drug-registration requirements. A product appearing on this site does not mean it is registered in your market, so every export enquiry begins with a review of the local regulator's requirements.
How do I report a suspected adverse reaction to a product?
You can report through the Pharmacovigilance page or by writing to the pharmacovigilance team directly. Every report is treated seriously and confidentially. Please include the product name, batch number, a description of the reaction and the date it occurred. If symptoms are severe, see your doctor without waiting for our reply.
I noticed a defect in the pack or the medicine's appearance — what should I do?
Stop using the pack, keep it as it is together with its leaflet, then tell us through the Pharmacovigilance page with the batch number, expiry date and a photograph if possible. The batch number is what lets us trace the problem all the way back to the manufacturing record.
Where is the plant located and can it be visited?
The plant is located in the Industrial City of Al-Ra'i, northern Aleppo Governorate. Technical visits are arranged by prior appointment only, as production areas are classified cleanrooms with specific entry requirements.
How do I apply for a job, and do you accept internship applications?
Send your CV to the careers address, naming the area you are applying to in the subject line. We accept applications year-round, along with internship and graduation-project requests from pharmacy, chemistry and engineering students.
What happens to the data I submit through the form?
Your data is used to answer your enquiry only; it is neither sold nor rented to any party. Pharmacovigilance reports are handled with stricter confidentiality and may be shared in anonymised form with regulators where pharmaceutical regulations require it.
Did not find your answer?
Send your question through the contact form and the relevant department will reply within two business days.